Are you looking for new ways to strengthen and grow your business in the new year?  Then you need to ensure that your organization is maximizing the use of the Home Health Consumer Assessment of Healthcare Providers and Systems (HH-CAHPS) program.

The delivery of home health services is rooted in patients and their perceptions of the care they receive from your agency.  Simply delivering quality clinical care is not sufficient—patients’ perceptions must also reflect the quality of care being provided.  If patients do not believe they are receiving the best care, they will switch to another agency. Organizations that understand this principle focus on delivering the best service, and constantly keep their finger on the pulse on patients’ perceptions of care and their experiences with the organization as a whole. The change to value based reimbursement from the current Prospective Payment System also makes this more important.

The HH-CAHPS survey was created specifically to measure these patient perceptions and experiences over several important domains, through a series of standardized questions administered by mail, telephone, or mail followed by a telephone call[1].  The standardized questions and administration methods make it possible to compare or benchmark your agency nationally against others in the industry, providing even greater insights into how your organization is performing.

This blog series will highlight three of the main benefits of HH-CAHPS, and how your agency can use it strategically to grow your business.

The first strategy we’ll share is how to use HH-CAHPS for free marketing. Stay tuned!